My parents ordered a new router off amazon the other day. I went to set it up this morning, but I ran into a few issues. Right off the bat, when I opened the box I noticed there wasn't a pamphlet to walk through the setup and there was no user manual. I remember there being one in the router I set up at their office a few weeks ago (same make and model). I didn't need the guide anyways since I had just set one up, so I plugged the router in and opened the Linksys configuration app. The app normally works perfectly for me, but for some reason it wasn't finding the router. I was really hoping to walk through the app setup because it allows me to easily set the wifi name and password (I planned on keeping it the same as their previous router so I didn't have to go to all their devices and reconfigure the wifi). After messing with the app for a while I just decided to look at the bottom of the router to get the default network name and password. When I did that, I noticed something on the bottom. It was branded "Vivant Smart Home - Not for Resale." Then everything clicked as to why there wasn't any setup guide or router manual in the box, and why the app wasn't detecting the router. Somehow Amazon go ahold of a Vivant security system Linksys router. The box was exactly the same as a consumer model, but I guess Linksys goofed when sending them to Amazon? Idk.
Going to return it now and just run up to Office Depot. I don't trust buying electronics off Amazon.