My experience is automotive OEM, so it may not apply to your situation, but I wanted to hit all of the disciplines (planning, design, consultation, investigation, evaluation, and repair); here is a sample:
- Investigated potential field problems relating to materials (urethanes, polymer body panels), electrical (relays), safety components (seat belts) and driveline components (AWD systems);
- Evaluated the frequency and severity of field issues and presented information to leadership for consideration of field action. Some of these investigations resulted in field actions such as Customer Satisfaction or Safety Recalls, some did not;
- Planned and Designed field fixes to repair problems identified (with the Design Release and Service organizations). Consulted with Design & Release groups to ensure that lessons learned from previous product investigations were incorporated into the best practices for future designs.
(I also included my design and release experience with airbags and steering wheels in a separate entry.)
ModernDoug
