Dang! I'm really sorry to hear this.
FWIW, I bought my bike from my local bike shop, which I love. When I went in to pick it up, they had added a bike rack for free. I hopped on and rode off and got about a block when I noticed I couldn't really backpedal. It was super weird. I made it home, but things still weren't quite right. Brought it back down and it turns out one of the bolts from the rack was sticking out just enough to snag the chain in certain slack conditions. They apologized and fixed it really quickly.
I guess what I'm trying to say is that expensive bike shops screw things up too (don't even get me started on the other bike shop in town that assembled my bike wrong and then charged me for the replacement part). As long as you aren't in jail for burning down Dick's, you'll get a ride in.
Also, if your Dick's is on fire, you might want to consult a doctor.