Just had a lovely little conversation with my friendly Time Warner representative. I'm upgrading to Meglo-internet (30 Mb/s down, 5 Mb/s up) and killing off some of my unused TV (extra HD-DVR and HD-Pak). I was trying to do this without raising my bill at all, and had it worked out based on pricing on the TWC website. This ******** tells me that my bill will increase ~$30/month with what I wanted to do, and told me that most of that increase was due to my standard internet costing $65/month (my bill says $35 and so does the website). So I quote $65 as being the price for the 30 Meg internet I'm trying to upgrade to. He says "that's only for new customers." I say "so, the new customers get the new rate, and you dick over the people who've been with you for 10 years?" [actual quote]. He says "I'm not trying to 'do that' to you at all." So he does what the retention department does every ******* year when I call in, and re-work my bill so I'm essentially a new customer, and my bill is going to go down next month with the faster internet.
But I do have to pay a $20 "service fee" for having a technician come out and hook up a new modem, and I found out that the "free" mini-boxes they gave us a few years ago when analog TV went off the air will be charged at 75 cents per box per month starting with our next bill. I agree with Supe...**** Time Warner. They just bough Insight in Louisville. Insight wasn't good, but they were better than TWC.