I just really can't wait until the lawyers get finished with this one. It's not going to go in United's favor. They will probably settle out of court and agree to admit no wrongdoing and the terms will never be discusses, but you can bet this is going to cost them and the airport police a lot of time and money. The PR damage is already done. I really hope none of you all that side with United on this one ever find yourself in the same situation the doctor was in on Sunday (regardless of whatever your background is). If you all can't see even remotely what was wrong about how the doc was treated in this particular situation, I feel sorry for you. Yeah, a lot of times engineers are supposed to removed and void of emotion and stick to fact-based thinking and analysis. And I'm not discounting that. 99 times out of 100, I usually give the offending party in question the benefit of the doubt. But in this one particular case (just this one case, not referencing any other headline-making case where justice has come into question), this was a clear and egregious violation of the doc's rights and dignity. For that reason, I think United and the responsible law enforcement party should be required to pay damages, and myself personally, I will refrain from using United Airlines for future flights.
As for the lessons learned here, there are massive procedure changes that need to be made, more than likely across all airlines. And there needs to be more laws put in place that better outline the rights of passengers and the rights of airlines....something besides a line of small print in size 3.5 font on page 238 of 1000 of the "carriage agreement." Hell, Congress didn't even read the Affordable Care Act before they even signed it. Why is it reasonable to think the average passenger has the time and resources to sit down and read 1000 pages of some crap a sleezeball corporate lawyer for the airlines came up with? The obvious procedure change that needs to be mandated across all airlines: if you're overbooked, you don't board the plane with a single passenger, period. Me personally, I'd like to go further and have overbooking banned by law. The airlines have abused that system long enough and have proven many times over that they are not competent enough to do it and regulate it on their own. All of this would have been prevented if they maintained a 1 passenger = 1 seat ratio...AND DON'T GO OVER IT.
I'm done with this one. If any of you all are flying United soon, pepper your angus. That's all I can say.