Yeah, I could try the AT&T store. I'm also headed to the big city this weekend, so I might give the Best Buy Samsung desk method a shot. But I've gone through all the things I can do on my own, and can't get it to update any farther than 4.4.4. I'm getting pretty pissed off at this scam smart phone industry about now. There is absolutely nothing wrong with the hardware, they're just forcing the consumer to buy new phones by making it nearly impossible to update.