I'm sure that's the theory, but what is cheaper than having your already-employed salaried employees take on the extra role?well, I can promise that I will be contacting the elected officials in my state once I pass and have my license and no longer will need to contact these people (PCS). I plan to explain what a waste of money they are to the state and tax payers (me/us).
I think it's naive to assume that they use PCS in hopes of processing the results *faster*. Whatever formalities they have to go through to "validate" the results, I'm sure that they outsource it to PCS so that they can do it cheaper, not faster.
This is the government we're talking about. It's not going to make any sense.