Just got this email from NCEES:
NCEES is committed to providing quality products and services to facilitate mobility for professional engineers, surveyors, and our 70 member boards. We fell short of this commitment with the recent upgrades to our Records program. Longtime Record holders like you are among our most valued customers and I regret that we failed to anticipate and meet your expectations.
In order to meet the current needs of our member boards, the information contained within an NCEES Record must be updated to an electronic format. We recognize the frustration this has caused and are working hard to improve the process.
On October 12, we will launch a software update that will allow NCEES to transfer most of your existing information into the new system. You will no longer be required to re-submit and re-verify most of the documentation that was submitted as part of your original application. This will significantly reduce the amount of time and effort required to re-establish your Record in the new system.
Our records indicate you are currently in the process of re-establishing your information in the new system. If you would like to take advantage of the improved process, please send an email request to [email protected]. Include your name, 7-digit account ID number, and the state to which you need to transmit your Record. Any information you have already updated will be retained and become a part of your re-established Record. Please let us know if you are currently seeking comity licensure and have an immediate need to transmit your Record.
Whether you choose to take advantage of the improved process or choose to continue manually updating your information, we have waived the fee for your first transmittal in the new system. Again, I'm sorry we failed to meet your expectations. We take great pride in offering quality services and we are committed to providing the best level of customer service we can to our customers.
Sincerely,
Jerry Carter
NCEES Chief Executive Officer
I suppose that they understand that they dropped the ball.
NCEES is committed to providing quality products and services to facilitate mobility for professional engineers, surveyors, and our 70 member boards. We fell short of this commitment with the recent upgrades to our Records program. Longtime Record holders like you are among our most valued customers and I regret that we failed to anticipate and meet your expectations.
In order to meet the current needs of our member boards, the information contained within an NCEES Record must be updated to an electronic format. We recognize the frustration this has caused and are working hard to improve the process.
On October 12, we will launch a software update that will allow NCEES to transfer most of your existing information into the new system. You will no longer be required to re-submit and re-verify most of the documentation that was submitted as part of your original application. This will significantly reduce the amount of time and effort required to re-establish your Record in the new system.
Our records indicate you are currently in the process of re-establishing your information in the new system. If you would like to take advantage of the improved process, please send an email request to [email protected]. Include your name, 7-digit account ID number, and the state to which you need to transmit your Record. Any information you have already updated will be retained and become a part of your re-established Record. Please let us know if you are currently seeking comity licensure and have an immediate need to transmit your Record.
Whether you choose to take advantage of the improved process or choose to continue manually updating your information, we have waived the fee for your first transmittal in the new system. Again, I'm sorry we failed to meet your expectations. We take great pride in offering quality services and we are committed to providing the best level of customer service we can to our customers.
Sincerely,
Jerry Carter
NCEES Chief Executive Officer
I suppose that they understand that they dropped the ball.
