Dexman PE PMP
Internationally PMP'n his PE-ness
Just saw a headline that read:
"United confirms beatings will continue until volunteering improves."
"United confirms beatings will continue until volunteering improves."
Thing is, in my head, in a situation where they were saying they were going to physically remove me from a venue of any kind, regardless of what I think my rights are, I'm not going to embarrass myself or let the situation escalate to that point. If my rights were being violated as a human or as a customer, I think that a calmer situation would get me further in resolving it to my advantage.
If everyone on the plane had been offered $9950 instead of $800, I bet there would have been plenty of takers and United would have avoided all the controversy. Most of us wouldn't have the balls to stand up to the airline the way Dr. Dao did, and I hope his actions continue to spur improvements in airline overbooking procedures and customer service.
- Delta wants to make sure passengers aren’t involuntarily denied boarding from flights, so has given their frontline employees more discretion as to how much compensation they can offer for voluntary denied boardings, based on the situation. Per an internal source, here’s what’s changing:
- Previously gate agents were limited to offering $800 worth of vouchers in compensation, while supervisors were limited to offering $2,000 worth of vouchers in compensation
- Delta has now increased compensation limits for voluntary denied boardings — gate agents can now offer up to $2,000 worth of vouchers, while supervisors can offer up to $9,950 worth of vouchers
or just don't board the plane until the needed seats are available.I know one change I would make if I was an airline exec. Make sure that the people randomly selected to be "debarked" are sitting in aisle seats....
I believe that this is the intent. this viral incident was a "perfect storm"or just don't board the plane until the needed seats are available.
They cracked down on some of that a few years ago. JetBlue was the worst about it.One thing I think is fucked up is they will board you and then tell you that you are on a 2 hour delay and won't let you off the plane....
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