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44. Never increase your mileage more than 10% per week or 5% on a given day. That way you mitigate the risk to your knees. :)

 
45. When raising issues with a customer (such as a cost adder, non-conformance, concession request, etc.) when at all possible speak to them in person or on the phone. It is easier for someone to say no or hold their ground via e-mail. People are less inclined to be bull-headed when speaking directly with another person.

 

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