I'm looking at the fact that there were 175 other people on the plane who could have volunteered, but all thought they couldn't do so. Then you figure there are at least twenty or so people who can hear the guy being asked to get off the plane and hear him saying, "I'm a doctor" and all that jazz and STILL don't volunteer. Suddenly, when **** hits the fan, they don't even volunteer then, but grab their phones to start filming.
No one else volunteered. You're telling me that entire plane couldn't be bothered to drive to Louisville instead of flying on that flight?
Yeah, United screwed the pooch on this one. They limited compensation before they cried uncle and it's going to cost them dearly, but cripes. I think it's telling of the reactions of the fellow passengers.