Annoyed by my credit card company

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mudpuppy

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At Capital One®, we constantly look for ways to provide our customers with financial products that meet their individual needs. While reviewing your recent account history, we noticed that you have not taken full advantage of your credit line. So we adjusted your total credit line to $4100.00.
[rant]

What kind of PR sleazeball came up with this statement? Why not just say, "We think we're giving you too good a deal so we're lowering your credit limit by $5900. You didn't need it anyway." Did they think I wasn't going to read between the lines? Do they really think I'm an *****? "Oh, I'm so happy Capital One®, is willing to bend over backwards to tailor their product to my individual needs by cutting my credit limit by 60%."

[/rant]

I'm really not that upset by it since I don't carry a balance, and never planned to use the full credit line. But it was nice to have as an emergency backup since the card has a fixed 7.9% APR. In fact I'm glad they cut the limit rather than raise the rate, which is what they have done on many other accounts. But it still pisses me off how they try to word it like they are doing me a favor. Why isn't anyone straightforward and honest any more (if they ever were)? Why does everything have to be spun to make it somehow sound good? Good or bad, just tell it like it is--you'll earn more respect that way (mine, at least).

 
[rant]What kind of PR sleazeball came up with this statement? Why not just say, "We think we're giving you too good a deal so we're lowering your credit limit by $5900. You didn't need it anyway." Did they think I wasn't going to read between the lines? Do they really think I'm an *****? "Oh, I'm so happy Capital One®, is willing to bend over backwards to tailor their product to my individual needs by cutting my credit limit by 60%."

[/rant]

I'm really not that upset by it since I don't carry a balance, and never planned to use the full credit line. But it was nice to have as an emergency backup since the card has a fixed 7.9% APR. In fact I'm glad they cut the limit rather than raise the rate, which is what they have done on many other accounts. But it still pisses me off how they try to word it like they are doing me a favor. Why isn't anyone straightforward and honest any more (if they ever were)? Why does everything have to be spun to make it somehow sound good? Good or bad, just tell it like it is--you'll earn more respect that way (mine, at least).
The other problem with this is it might lower your FICO score. It probably doesn't matter if you don't carry any balance, but a lot of unused credit generally gives you a few extra points. There's no rhyme or reason with the credit card company. It can't cost them anything to keep your limit like that. I'd think you would be the kind of customer they need these days.

 
You're right, I think it might lower my credit score a little. In addition to what you mentioned, I've read that if you go over 50% of your available credit on a card, it can hurt your score a little. With a limit of $4100 it will be hard not to go over half. I'm not too worried about a couple point drop since my score is fairly high--but I will keep an eye on it. I plan to be shopping for a new house and mortgage in a couple years or so and want to keep my score up for that.

 
The other problem with this is it might lower your FICO score. It probably doesn't matter if you don't carry any balance, but a lot of unused credit generally gives you a few extra points.
Actually, simply by having a capital one card (with a high available credit limit) hurts your credit score, sort of. A portion of your credit score is the ratio of your available credit to your total credit. Capital One is the only credit card company that I am aware of that will not disclose your credit limit to the credit bureaus, but they have to disclose what your current credit balance is. So in turn the credit bureaus assume that you are using 100% of your available credit with Capital One. This isn't a big deal as long as you don't have a high balance on your Capital One account and you have a good portion of available credit elsewhere.

On an aside, I don't believe that I have ever had a credit card company lower my available credit limit. I didn't think they actually did that. My credit cards seem to insist on pushing my credit limit beyond my annual income. Seems a bit ludicrous to me, but if the doctor ever tells me I have only 2 weeks to live I 100% guarantee I'll be throwing one hell of a party. ;)

 
Credit card companies are total whores for the money! :true: Several years back Mrs. JR was injured on her job and was out of work, had to have surgery, went back to school, blah, blah, blah. Our credit got run up pretty good during that period and when things were lean most of them tried to put the squeeze on us. Fortunately there is a light at the end of the tunnel these days. :)

Why isn't anyone straightforward and honest any more (if they ever were)? Why does everything have to be spun to make it somehow sound good? Good or bad, just tell it like it is--you'll earn more respect that way (mine, at least).
The other group of people I really despise are the mortgage/lending institutions that are constantly trying to peddle 'products' that DO NOT help your financial situation. I have found the tactics predatory AT BEST.

I agree - the whole industry has gone from straight forward and honest to saying or doing just about anything to turn a buck. It turns my stomach!

The other problem with this is it might lower your FICO score.
Those FICO scores seem to work A LOT lot scoring method for the FE/PE exams - you never quite know how it will come out. I have been checking my credit and was under the assumption that it wasn't looking too good because I am the sole bearer of credit in my family (mortgage, auto loans, credit cards, student loans, etc.). :hung-037: It turns out that my FICO score is in the mid 700s and I guess that actually is considered GOOD. How they figure my credit is 'good' is beyond me .... :dunno:

My credit cards seem to insist on pushing my credit limit beyond my annual income. Seems a bit ludicrous to me, but if the doctor ever tells me I have only 2 weeks to live I 100% guarantee I'll be throwing one hell of a party. ;)
Just wait until there is a Mrs. Roadwreck .... then you will find out what is ludicrous in terms of carrying balances!! :suicide: Things will definitely change for you at that point ... :holyness:

JR

 
Just wait until there is a Mrs. Roadwreck .... then you will find out what is ludicrous in terms of carrying balances!! :suicide: Things will definitely change for you at that point ... :holyness:
JR
I'm not to worried about that, the future Mrs. Roadwreck is the one that turned me on to Dave Ramsey.

 
Capital One is the only credit card company that I am aware of that will not disclose your credit limit to the credit bureaus, but they have to disclose what your current credit balance is. So in turn the credit bureaus assume that you are using 100% of your available credit with Capital One.
Yes, I have run into this, but I've read that the credit bureaus use your highest-ever reported balance as a proxy for the credit limit (and my credit report does list a "high balance" on this account). At one point (back in the credit orgy of 2004) they gave me purchase checks with a fixed-for-life 5% rate. I thought it was too good to be true, but the only catch was that all payments went to this 5% loan before any higher-rate regular purchases--so if you didn't use the card for anything else it was a simple 5% loan. I used the 5% deal to finance getting my roof replaced (cheaper than a home-improvement loan or HELOC), so I have carried a relatively high balance on this account in the past. In fact, now that it has been lowered, my actual limit will be lower than the credit bureaus think it is!

On an aside, I don't believe that I have ever had a credit card company lower my available credit limit. I didn't think they actually did that.
I've never heard of a card company lowering a limit either--at least for someone with good credit (my score is in the 770s). I think I'm more in shock or insulted than actually upset. Maybe Capital One is more free to do it simply because they don't report limits. Or, given the recent credit market problems, maybe they are trying to limit the risk of people suddenly running up the balance on their low-fixed-rate cards. But as benbo points out, there is probably no point in speculating because "There's no rhyme or reason with the credit card company."

But my ex-gf couldn't even get a secured credit card, so I wouldn't be surprised if they lowered the limit of someone with credit that poor.

My credit cards seem to insist on pushing my credit limit beyond my annual income. Seems a bit ludicrous to me, but if the doctor ever tells me I have only 2 weeks to live I 100% guarantee I'll be throwing one hell of a party. ;)
Don't forget to invite us for the party!

The other group of people I really despise are the mortgage/lending institutions that are constantly trying to peddle 'products' that DO NOT help your financial situation. I have found the tactics predatory AT BEST.
I completely agree. Radio ads have a guy from Mortgage Company X saying he saves people money every day by refinancing. Like he's helping them out. Right. What he really means is he lowers their payments, not that he saves them money. I'd be willing to bet he is extending their loan term by so long that their interest payments shoot way up and they pay much more in the long run.

It turns out that my FICO score is in the mid 700s and I guess that actually is considered GOOD. How they figure my credit is 'good' is beyond me .... :dunno:
Others here know more about this, but from what I can tell, payment history is the biggest part of your credit score. As long as you don't show any signs of being stretched (especially late or missed payments, or suddenly applying for lots of credit), your score will be relatively good regardless of the amount of credit you have or how much you are using. Running your cards up does ding you some, but not a huge amount. When I opened a new auto loan (72 months at 0% :woot: ), my score only went down by about 4 to 6 points.

 
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I just ditched my Discover Card for a Pentagon Federal Credit Union... it offers 5% rebate on gas, 2.5% rebate on grocerieis, and 1.5% rebate on everything else. I don't think there's anyone else that can match or beat that.

I see the credit card business as working for ME - they give me interest free loans every month. I don't think anyone knows for sure how credit limits affect credit scores - but so long as you're happy with the number, who cares? If you're not happy with the score, I'd bet there's lots of other ways you can improve your credit (given your personal circumstances).

 
Mudpuppy, it is a very strange thing that they would slash your limit like that. . . i've actually had the reverse happen, where because of a period of dormancy in my cc use, the company would throw some credit "swag" my way by doubling my limit. Like that's going to entice me to bust it out for a $10k purchase or something, but yes, i much prefer that over them hacking it in half!!

Credit providers are in a cutthroat economy right now, seems you can shop around to find a better or least equivalent deal, that usually gets them to cowtow to you a little.

 
Wow mudpuppy. That's very strange that Capitol One would lower your credit limit, just for not using it or max'ing it out. If you ever find out why they did that, I'd be interested to know.

I just ditched my Discover Card for a Pentagon Federal Credit Union... it offers 5% rebate on gas, 2.5% rebate on grocerieis, and 1.5% rebate on everything else. I don't think there's anyone else that can match or beat that.
Thank you for the info IlPadrino. I looked up the Pentagon Federal Credit Union and we have 2 in Texas. I was thinking of opening an account to get a credit card because of the high interest rebates. However, for me, I'd have to fork out $20 to join the National Family Military Association, to be able to qualify to join. That would be the amount of rebate I earned this month from my American Express card. So I'm going to pass.

My American Express card offers 5% rebate on gas, 3% eating out, 2% traveling, 1% everywhere else. The annual fee is $50, but this is waived since I have a membership at Costco.

The funny thing is Wal-Mart gas stations do not accept American Express cards issued by Costco. Maybe because Wal-Mart and Sam's (Costco's big competitor) are owned by the same people.

 
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My American Express card offers 5% rebate on gas, 3% eating out, 2% traveling, 1% everywhere else. The annual fee is $50, but this is waived since I have a membership at Costco.
I hadn't thought of that... I'm a member of Costco, too - so maybe I should've looked into that. How's acceptance for AmEx? Is it everywhere Visa and Mastercard are?

 
I'm not sure about the acceptance of AmEx. We've really only been using it for gas. I just happened to pay more attention to the additional rebates after I read your post. We have other credit cards as backup's. But we're going to start using AmEx now that we realize about the additional rebates.

The only reason we got AmEx was because that's the only credit card Costco accepts (at least the one we shop at).

Don't get me wrong. I think the Pentagon Federal Credit Union card is a good one. I'd gladly sign up for an account if I were a federal employee (no sign up fee for federal employees). They have good rates. This would be one of the "pro's" to add on the government vs private sector list.

 
AmEx is fairly widely accepted in the US...it would fall somewhere between MC/VISA and Discover. However, it's very hit or miss when travelling abroad. It was accepted almost everywhere in Hong Kong, but almost nowhere in Ireland.

 
AmEx is fairly widely accepted in the US...it would fall somewhere between MC/VISA and Discover. However, it's very hit or miss when travelling abroad. It was accepted almost everywhere in Hong Kong, but almost nowhere in Ireland.
This reminds me of something else. I'm told Visa and Mastercard are a "safer" system for the consumer because they have no obligation with the vendor other than as an intermediary. Discover is different (though I can't seem to recall the specifics). Can anyone help? I think it had something to do with fraud - Discover was more likely to let fraud go (eat the loss) so they didn't alienate vendors.

 
Visa/MC are more widely accepted, except you can't use them in COSTCO, at least our COSTCO. I can't remember the last place that refused the AMEX, and I've traveled rather extensively.

Technically, AMEX is a charge card, rather than a credit card. You can extend payments on some things, but generally you are supposed to pay it off monthly. If you miss a payment (which I never do) they don't charge a late fee for a month or so. At least for me they won't.

 
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OK... now I think it's coming back to me. Discover and AmEx also function as the BANK - they hold the debt and make money off of it. Visa and MC only make money off the transaction - they don't care what happens beyond that and are singularly focused on protecting the transaction. Or something like that.

 
Capital one did the same thing to me several years ago which put me in a bind trying to pay stuff off after a divorce.

They also did the same thing to my wife, so no more Capital One for us.

I just got a Citi bank AA card which will give me enough miles for one round trip ticket. 115,000 more mile for a trip to Hawaii.

 

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