This happened to me when I created a Profile on aie-california.com and registered for the Vertical Course yesterday. Apparently, if you register with one email address (in my case my Work Email) and pay with a PayPal Account linked to a different email address (in my case a Personal Gmail account), they register you with the email address linked to your PayPal Account and let the confusion begin from there.
I received a “New enrolment in SE Vertical Webinars” at my work email address and the following at my Gmail email address: 1) Request for “shipping address and the afternoon depth you are taking (Building or Bridge)” so that the class binder could be shipped. [Not this email went to my spam folder instead of the inbox] 2) Adobe Connect - Account Information with user name (i.e. Gmail address) and initial password.
As far as I can tell AEI does not mention anything on their website that there may be an issue as described above when paying with a PayPal account linked to email address other that that used when crating your profile on aie-california.com. The lesson here that if your PayPal account email address does not match the email address you used for your aie-california.com profile, then you would be better off checking out as a guest with PayPay instead on logging into your PayPal account. This would ensure that all communications from AEI go to a single email address, to avoid confusion and mis-communication.
After I figured all the above out, I was able to send AEI a request to consolidate everything under my work email address. AEI had to resent my username for the Adobe Connect Portal and send me a request to resent my password. AEI addressed my request in within several hours, which I greatly appreciated. Now that I have figured out what was going on and got everything consolidated under a single email address, I hope thing go smoothly going forward.
