Great advice on this thread. But if Dell is dropping in quality, which maker then would you guys recommend?
My home computer is a 2001 vintage Sony Vaio, and it's ready for replacement. I just want something inepxensive and reliable for internet usage and basic home stuff.
This is what I got on another board from a professor in the IT department at Texas A&M:
Actually, tech support varies greatly - within the same company - between "home" support and "corporate" support. To be honest, I have had very little experience with the "home support" side, but I've had ALOT of experience with the "corporate support" side.
Therefore, if there is ANY way you can get your computer (desktop or laptop) via corportate channels, DO IT.
That said, there are 3 companies who I would rate as having GREAT support (again, on the corporate side):
Dell
Lenovo (IBM)
Gateway
There is 1 company I would rate as having "marginal to poor" support:
HP (especially for their printers)
And there is 1 company that is so "atrocious" that I'll never buy their products again, for home or business (and I'm not just talking about their computer products):
Sony
In 20 years, I've only had one company's tech support person hang up on me (purposely) during a service call, and Sony has done it TWICE.
Now, all this said, for a LAPTOP, my choices in order are:
Lenovo Thinkpad
Dell
Gateway
Note: get at least a 3 year warranty on whatever laptop you buy.