Why didnt you offer this or respond to the request of this months ago when it was first brought up and you first mentioned the sample exams you offered?Its too late now to be offering it - for those originally interested.
There was no backup or opinions on it at the time (July) - would have been good to get people buying it then by offering a much better discount then and at this stage had a good lot of testimonials from people who bought them and therefore selling more through recommendations for the Oct 2011 exam. The recommendation above is the only one ive seen.
As I saw it then they were far too expensive - $50 each + plus tax + plus shipping!! Then the website changed to them not being available at all for a while - which made me think that they were not even completed or a proper offering yet. Then i had to go elsewhere for study material.
Im just saying is all. Great videos though.
Good luck though with the future exam cycles.
May order two books though - anyone recommend any particular two of the four?
Okay, I respect your concerns, so I will do my best to provide honest answers to your questions/objections:
1. Why didn't we lower the price when one,
single person had said that he/she didn't like it? Because - honestly - I have to try to make a living. I left my job and incurred huge financial risk to create and provide this material to the engineering community. I need to be able to pay bills ... seriously. I believe we've been asking a fair price for the quality of product we provide. After
multiple concerns were voiced about the price we lowered it immediately to accommodate the market. Further, I don't believe it's too late to be offering the promotion we've offered. Neither do the people who've ordered our tests under this promotion. You are, by all means, entitled to your opinion though, and if it is too late for you, then it is too late - I completely respect that. I hope the study material you have purchased will help you come test time. I wish you the best and hope you pass.
2. It might have been good to offer an original, discount promotion. Yes, it
might have been good. We have to make business decisions based on the information we have available at the time, and we've done our best to give the community the best study material at the best possible prices. We're are doing our best to respond to the market, and proper responses require data collection and time. A criticism of our marketing strategy, though, has no reflection on the quality of material we provide.
3. The books are far too expensive. If you haven't seen the quality, I don't understand how you can make an informed assertion about their value. But, you could be right, it may be too expensive. I don't believe it is. Insinuating that somehow you've been mistreated by a company that you've literally had no interaction with is hard for me to address. I can't give quality customer service to someone who isn't a customer. But, once again, you are completely entitled to the expression of your opinion. In the end, I'm glad to hear that you were able to find study material for the exam that met your price-point.
4. I genuinely appreciate the compliment about our videos. We felt it would be worth while to provide totally free study topics to the EE community. We've taken hours and hours to research and create the videos, trying to give something of genuine value for free. We're continuing to work on topic requests we've received from those studying for the PE. More are on the way. We've been so thankful hearing that the videos are helping people.
In the end, all I can say is that we are trying to provide great study material for those studying for the PE. We are not in business to rip anyone off. We are obsessed with treating our customers fairly. We've actually had the opportunity to demonstrate this obsession with fairness to those who have purchased our material. But good customer service is only apparent to ... well, our customers. We're not perfect, but we are certainly fair. And as I've now said multiple times: I'm glad to hear you got study material that you like and I hope you do great on the PE. I'm sure you'll knock 'em dead come exam time.
All the best.
Josh
Complex Imaginary
